Privacy Policy

Last Updated | 20th Of September 2024

At Personal Health Coach (referred to as “we”, “our”, or “us”), your privacy is of utmost importance. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or engage with us through any other means.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information in order to provide and improve our services. The types of personal information we may collect include, but are not limited to:

Personal Identification Information: Name, address, date of birth, email address, telephone number, payment details.
Health Information: If relevant to the services provided (e.g., for nutrition or personal training sessions), we may collect health-related information such as medical conditions, health goals, fitness levels, or dietary preferences.
Website Interaction: Information about your device, browser type, IP address, and browsing activity on our website via cookies and other tracking technologies.
Transaction Information: Payment information including credit/debit card details for the purchase of services, subscriptions, or digital content.

2. How We Collect Information

We collect personal information in several ways, including:

Direct Collection: When you provide information to us directly, such as when you fill out forms on our website, sign up for a service or programme, purchase an eBook, or contact us for assistance.
Automated Collection: When you visit our website, we may automatically collect certain information about your visit, including your IP address, browser type, and how you interact with our site through the use of cookies and similar technologies.
Third-Party Sources: We may also receive personal information from third parties, including payment processors or social media platforms, where applicable.

3. How We Use Your Information

We use the personal information we collect for a variety of purposes, including:

Providing Services: To deliver our health coaching, nutritional, or personal training services, and to personalise our services based on your individual needs.
Processing Payments: To manage payments and subscriptions, including secure storage of payment details where relevant.
Communications: To communicate with you, including responding to enquiries, sending service updates, newsletters, and promotional content (with your consent).
Website Improvement: To monitor usage of our website, improve our online services, and analyse trends to enhance user experience.
Legal and Regulatory Compliance: To comply with Australian law, including privacy, taxation, and financial regulations.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information with third parties. However, we may share your information with trusted third parties in the following circumstances:

Service Providers: We may share personal information with third-party vendors and service providers who assist us in providing services (e.g., payment processors, email service providers).
Legal Obligations: If required by law or court order, we may disclose personal information to comply with legal obligations, protect our rights, or prevent fraud or security issues.
Business Transfers: In the event of a merger, sale, or acquisition, your personal information may be transferred as part of the business assets.
Website Improvement: To monitor usage of our website, improve our online services, and analyse trends to enhance user experience.
Legal and Regulatory Compliance: To comply with Australian law, including privacy, taxation, and financial regulations.

All third parties with whom we share your information are required to comply with privacy standards at least as stringent as our own, ensuring the confidentiality and security of your personal data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies are small data files placed on your device that allow us to recognise you when you visit our site, track browsing activity, and remember your preferences.

You can control how cookies are used by adjusting the settings in your web browser. However, disabling cookies may affect the functionality of our website and your ability to use certain features.

6. Data Security

We are committed to ensuring the security of your personal information. We implement industry-standard security measures, such as encryption, to protect against unauthorised access, modification, disclosure, or destruction of your personal data. Our website uses secure HTTPS encryption, and payment information is processed through secure, trusted platforms such as Ezi Debit and Passion.io.

However, no method of transmission over the internet is completely secure, and while we take reasonable precautions, we cannot guarantee the absolute security of your data.

7. Data Retention

We retain personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your personal information is no longer needed, we will securely delete or anonymise it.

8. Your Rights and Choices

Under Australian law, you have certain rights in relation to your personal information, including:

Access: You have the right to request access to the personal information we hold about you.
Correction: If the personal information we hold is inaccurate, you have the right to request correction.
Withdrawal of Consent: Where we rely on your consent to process your personal information, you can withdraw that consent at any time.
Complaints: If you believe we have breached the APPs, you have the right to lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, or if you have any concerns about how your information is being handled, please contact us at morningtonhealthcoach@gmail.com.

9. International Transfers

We primarily operate in Australia; however, some of our service providers may be located overseas. Where we transfer personal information outside of Australia, we ensure that the recipient country has adequate data protection laws or we implement appropriate safeguards to protect your personal data.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. The most recent version of the policy will always be available on our website, and we encourage you to review it periodically.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

morningtonhealthcoach@gmail.com

Location: Mornington Peninsula, Melbourne, Australia

We are committed to resolving any concerns about your privacy and handling of your personal data in accordance with Australian law.

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